Quadrica Migration

Problem Description

Our client needed to use Siebel for mastering the mobile contracts for RES and SME customer which are currently mastered in BSCS.
The client requested explicitly to have a rolling migration to be able to control and test the customers being migrated.
Challenge: Migrate the customers from BSCS to Siebel using a rolling migration which allows the customers to be migrated without any service interruption.

It is designed to allow Siebel to call procedures in a new package in BSCS which controls the flow of migration
A list of customer to be migrated can be selected according to different criteria to allow migration of group of similar customers and exclude products not yet supported in Siebel
Contract details are sent to Siebel during migration as XML snapshot
During the migration customers will not suffer of any service cut. No deactivation is sent to network
To avoid customers and contract changes during migration a customers and contracts are locked before migration starts
It is has extensive logging with log levels being controlled by dB configuration

Once a customers and all his contracts are migrated from BSCS no new contracts can be created for that customer in BSCS since it has been already migrated
Lock customers and contracts just before migration to avoid that changes by CRM are done during the migration
Eligibility checks: only contracts passing defined eligibility checks can be migrated

Lock and migration of customers and contracts can be done in parallel and within few seconds for each entity

Extensive logging & security
- Quadrica Migration keeps a log of each and every transaction in the system helping operations teams greatly in problems analysis
- Logging / error reporting is controlled by dB configuration
- use of “select for update” to avoid any deadlocks therefore providing a responsive system
Graphical User Interface is available
- a graphical interface usable by the CSRs as well as the error handling or operations teams
- internal ERMGUI user management unaligned with BSCS
- each and every operation of each user is logged for security purposes
Strong and dedicated third level support & professional services
- a focused team of professionals work on the info requests and reported issues round the clock
- professional services team available for any needed customizations

Trainings delivered on customer sites for educating the operations personnel on the module
Consulting services for supporting complicated top number pattern definitions and other customer requirements
Remote support for configuration and troubleshooting