Hadoop Migration

Problem Description

Our client needed to use a new platform called Allegro and based on Hadoop framework for mastering the mobile contracts for CBU customers which are currently mastered in BSCS.
The client requested this to be a rolling migration controlled by migration agents by means on Excel files to be processed by the application to update and extract information from database
Challenge: Migrate the customers from BSCS to Allegro using a new approach which allows migration agents to move customer contracts to new platform. While moving the customer to the new platform a new rate plan has to be assigned to each contract by the customer agent.

It is designed to allow migration agents to migrate CBU customer contracts to the new Allegro platform.
Customers to be migrated are selected based on input Excel sheet that have to be processed by the application and perform relevant checks on the input data
Contracts to be migrated are extracted in specific file formats which can be modified adapting the configuration
It is has extensive logging with log levels being controlled by dB configuration

User friendly
- The application has been designed to be used with GUI interface and following the specific customer requirements.
- Migration agents, non technical employees, are able to migrate CBU customers by properly filling Excel sheets and using them as input for the procedures.
Migration consistency
- Lock contracts just before migration to avoid that changes by CRM are done during the migration
- Eligibility checks: only contracts passing defined eligibility checks can be migrated
- Match rate: while locking a customer, the contracts will be locked only if the total rate of the contract that have been successfully locked is greater or equal to a configured match rate otherwise no contract will be locked.

High-performance migration
- Lock and migration of contracts can be done in parallel and within few seconds for each entity
Graphical User Interface is available
- a graphical interface usable by the CSRs as well as the error handling or operations teams
- internal ERMGUI user management unaligned with BSCS
- each and every operation of each user is logged for security purposes
Strong and dedicated third level support & professional services
- a focused team of professionals work on the info requests and reported issues round the clock
- professional services team available for any needed customizations

Flexible configuration
- The output format can be changed by configuration allowing quick chages and faster response to customer request.
Extensive logging & security
- Hadoop Migration keeps a log of each and every transaction in the system helping operations teams greatly in problems analysis
- Logging / error reporting is controlled by dB configuration
  use of “select for update” to avoid any deadlocks therefore providing a responsive system

Trainings delivered on customer sites for educating the operations personnel on the module
Consulting services for supporting complicated top number pattern definitions and other customer requirements
Remote support for configuration and troubleshooting